Return & Refund Policy
How to raise an issue with a product and discuss a return, replacement or refund for an actual purchase.
1. Scope of this guidance
This website does not collect payments or automatically process returns. A simulated order confirmation does not create a paid transaction, so there is no website payment to reverse after that simulation.
For a separately completed purchase, contact the mall to discuss the actual product and purchase terms. Eligibility, available remedies and practical arrangements depend on the circumstances and applicable rights.
2. Reporting a product concern
Explain whether the product arrived damaged, differs from what was agreed, has a missing part or presents another issue. Include the product name, purchase information and a concise description so the enquiry can be understood.
Relevant photographs may help explain a visible problem. Avoid sharing unrelated personal information or payment credentials. Retain your purchase correspondence and any acknowledgement of the issue.
3. Size, colour or preference changes
If you want a different size, colour or style, ask whether a change or exchange is available for your particular purchase. No universal change-of-mind return period or exchange guarantee has been confirmed for this catalogue.
Confirm the required condition, packaging, availability of an alternative and any charges before sending an item. An enquiry does not itself reserve replacement stock.
4. Product condition and packaging
While an issue is being discussed, keep the product, accessories and packaging where reasonably possible. Avoid unnecessary use or alteration that could make it harder to assess the reported problem.
Any inspection requirements should be explained in the response to your enquiry. This guidance does not automatically exclude a legitimate concern simply because an item has been opened or examined.
5. Arranging a return
Do not send goods without confirming the recipient address and return method. The website has no collection booking or return label service. Discuss who arranges transport and how any agreed transport cost will be handled.
Keep evidence of any return you send, including dispatch details where available. A request submitted through the website form does not notify a return-processing team.
6. Refunds and replacements
For a genuine paid order, any agreed refund amount, method and expected processing time should be confirmed directly. Because the catalogue shows Cash on Delivery, there is no automatic card or gateway reversal through this site.
A replacement depends on agreement and availability. Do not assume that a refund or replacement has been approved until it is acknowledged. No fixed processing deadline has been established by this website.
7. Follow-up and contact
Write to info.ashokcosmos@gmail.com with the relevant purchase details and keep the correspondence together. If you follow up, refer to the previous enquiry and state what remains unresolved.
This page explains the enquiry process and does not limit rights that may apply to an actual purchase. The mall should confirm transaction-specific return terms before a real order is fulfilled.
Need clarification?
Discuss your enquiry with Ashok Cosmos Mall before making a purchase arrangement.
info.ashokcosmos@gmail.com →